Our Canada

FAQs | We've Got Answers!

Dear Valued Customer,

The Canadian operations have, like many other publishers of magazines or newspapers been seriously impacted by declining ad sales revenues, increased production and delivery costs and changes in consumer reading habits. Teams have worked diligently to address these challenges and find new ways of operating, but after extensive review, the difficult decision was made to wind down the Canadian print business.

We will continue to publish our 5 magazines through March 31, 2024. Our websites will remain in operation for a certain period with basic infrastructure support from US teams.

Account Information

Once your discontinued title is past its final issue, you'll be refunded for the cost of any remaining, unmailed issues.

Ex. You have 3 issues left of your magazine. Once we've published our last issue, you will receive a refund for those 3 unmailed issues.
You should have received a letter with your last issue of the magazine letting you know that your title is no longer being published. If this information didn't make its way to you, we're here to answer any questions you might have! Additionally, don't hesitate to visit our online portal. There you'll find more information on ways to reach out to us, should you have any further questions!
A notification in your recipient's last issue lets them know that their title is no longer being published and that any remaining, unmailed issues will be refunded.
It is located above your name and address on your mailing label and bill. The account number is preceded by 000's: Account Number Guide

 

You'll receive a refund for any unmailed issues 3-4 weeks after receiving your final issue. If you have any questions or concerns regarding your refund, please contact Customer Service at 877-732-4438.
If you have any questions or concerns, don't hesitate to visit our online portal. There you'll find more information on ways to reach out to us, should you have any further questions!
Your expiration date can be found on your address label. It is located below your address. Account Number Guide

Contest/Sweepstakes Information

The most recent Reader’s Digest sweepstakes and contest draw closed at the end of August and winners were pulled at the end of September. We are currently in the process of contacting each winner to arrange for their prize delivery.

We have heard from many customers over the past few years, regarding mailings and phone calls received, incorrectly stating they were a winner in our sweepstakes. We've compiled information that can be used, to help you determine if what you received is legitimate, or, as we've found in many cases, a scam.

Our sweepstakes and contests are always free to enter, and there is never any fee associated with winning. We will never request that you wire or pay any amount of money in order to claim a prize.

We will never send you a check to cover fees, taxes or costs. Scammers may send you a check, ask you to cash it and send them part of the money back to cover fees for winning a prize. This is a sure sign of a scam. You NEVER have to SEND IN MONEY to win money. We would never ask you to send us a money transfer card or a money order before sending your prize out.

We do NOT come to your home to award any prizes. If someone calls you and says they are coming to your home to award you the prize, be wary of a scam.

We do NOT ask people for personal information over the phone. If you receive a call requesting personal information such as bank account numbers, credit card numbers or social security numbers, be wary of a scam.

If you think you are the target or victim of a fraud, report it at once. Visit the Canadian anti-fraud Centre http://www.antifraudcentre-centreantifraude.ca for more information.

If you have any questions regarding authentic contests or sweepstakes material from our company, please contact us at customer.service@readersdigest.ca.

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