GENERAL
If you would like to add or update your email / mailing address, credit card information or subscription/membership, log on to your account here .
How do I contact Customer Service?
You may reach our Customer Service Center by mail, email or phone Monday through Friday from 8am-4:30pm US Central Time. Listen to the menu and direct your call to the area of your concern:
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PUB |
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PHONE # |
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Green Building Advisor |
USA and Canada customers: 800-943-0253 International customers: 847-559-7522 |
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Fine Gardening |
USA and Canada customers: 1-866-288-4167 International customers: 847-559-7522 |
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Fine HomeBuilding |
USA and Canada customers: 1-888-304-6044 International customers: 847-559-7522 |
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Fine Woodworking |
USA and Canada customers: 1-866-452-5141 International customers: 847-559-7522 |
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Threads |
USA and Canada customers: 1-866-288-4241 International customers: 847-559-7522 |
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Taunton Store products |
USA and Canada customers 1-866-325-2495 International customers: 1-515-247-2990 |
We are closed weekends and US Holidays.
Editorial Questions
To contribute an article, give a tip, or ask a question, please contact our editorial
departments:
Fine Woodworking Editorial: 800-309-8955; fw@taunton.com
Fine Homebuilding Editorial: 800-309-8919; fh@taunton.com
Threads Editorial: 800-309-9262; th@taunton.com
Fine Gardening Editorial: 800-309-9193; fg@taunton.com
Advertising
To find out about advertising opportunities in our magazines or on our Websites, please
contact our advertising departments:
Fine Woodworking Advertising: 800-309-8954; fwads@taunton.com
Fine Homebuilding Advertising: 800-309-8953; fhads@taunton.com
Threads Advertising: 800-309-0383; thads@taunton.com
Fine Gardening Advertising: 800-309-8934; fgads@taunton.com
Book & Magazine Sales
If you would like to carry our
publications
in your store, please contact:
Trade Sales, Magazines: 866-505-4674; magazinesales@taunton.com
Trade Sales, Books and Videos: 866-505-4689; booksales@taunton.com
The Taunton Trade Co., Inc.
63 South Main Street, PO Box 5563
Newtown, CT
06470-5563
Fax: 203-270-9373
How can I be removed from your mailing lists?
You can email Customer Service and put "Unsubscribe" in the subject line. Or call us at
1-866-288-4167 USA and Canada, 1-847-559-7522 International between 8 am and 4:30 pm CT, Monday
through Friday.
Manage
my email preferences
You can easily manage the types of email communications you receive from us by:
1.
visiting our Preference
Center to update your email subscriptions
2. emailing our Customer Service, with
"Unsubscribe" in the subject line of your email to
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PUB |
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GreenBuilding Advisor |
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Fine Gardening |
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Fine HomeBuilding |
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Fine Woodworking |
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Threads |
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Taunton Store products |
3. Call Customer Service Center between 8 am and 4:30 pm CT, Monday through Friday.
Why do you ask for my email address?
Please refer to our Privacy Policy.
What information do you collect?
Please refer to our Privacy Policy.
What do you do with the information you collect?
Please refer to our Privacy Policy.
Do you sell my email address?
Please refer to our Privacy Policy.
Do you charge sales tax?
Yes, we are required to charge sales tax in various states, as well as Canadian Provinces.
Subscriber Alert
I've been contacted by a subscription agent to purchase a subscription to your magazine.
Is this a legitimate offer?
We have received phone calls from our magazine subscribers informing us that they have
received billing notices or solicitations to renew their magazine subscriptions from various
subscription agents. The Taunton Press does have agreements with a small number of authorized
agents to sell subscriptions; however, the agents listed below are not authorized to solicit
renewals or new orders for any Taunton Press publication.
- "NPG" National Publishers Group, LLC, 101 N Verdugo Rd #9280, Glendale, CA 91226
- "APG" Atlantic Publishers Group, LLC, PO Box 787, Niwot, CO 80544
- Subscription Payment Services, 216 Lemmon Dr. #357, Reno, NV 89506 1- (888) - 586-7753
- Platinum Publishing Service, 216 Lemmon Dr. #357, Reno, NV 89506 1- (888) - 586-7753
- Publishers Periodical Service, 216 Lemmon Dr. #357, Reno, NV 89506 1- (888) - 586-7753
- National Magazine Services, 216 Lemmon Dr. #357, Reno, NV 89506 1- (888) - 586-7753
- Publishers Billing Exchange , 216 Lemmon Dr. #357, Reno, NV 89506 1- (888) - 586-7753
- Publishers Billing Association, 216 Lemmon Dr. #357, Reno, NV 89506 1- (888) - 586-7753
- United Publishers Service, 216 Lemmon Dr. #357, Reno, NV 89506 1- (888) - 586-7753
If you have received a notice from one of these companies, do not pay it. Instead, contact Customer Service Center between 8 am and 4:30 pm CT, Monday through Friday.
PRINT SUBSCRIPTION
Fine Gardening - Fine HomeBuilding - Fine Woodworking - Threads
What is my Account Number?
You can find your account number on the address label of your magazine.
If you do not have your magazine label, just log on to your account here and use your email address and zip code or your full name and address to access your account information. Your account number will be on the left hand side panel of the screen above your mailing address.
How do I change my mailing address?
log on to your account here
and select 'Change My Address' link.
You can also contact Customer Service between 8 am and 4:30 pm CT, Monday through Friday, or email us at:
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MAGAZINE |
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Fine Gardening |
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Fine HomeBuilding |
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Fine Woodworking |
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Threads |
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Taunton Store |
How do I add or update my email address?
To add or update your email address, log on to your account here and
look for 'Add/Change My Email Address' link.
Delivery Timing of new subscriptions
Magazines ordered directly through our website takes 4-6 weeks for the first issue to
arrive. Orders through third parties depend greatly on that vendor's policies.
Domestic address - first issue arrives in approximately 3-4 weeks
Canadian address -
first issue arrives in approximately 4-6 weeks
Foreign address - first issue arrives in
approximately 6-8 weeks
Australian address - first issue arrives in approximately 12 weeks
When does my subscription end?
You can find the expiration date of your subscription on the address label of your
magazine.
If you do not have your magazine label, just log on to your account here . Your subscription end date will be on the same line to the right of your subscription. You can also contact Customer Service via email or call on Mon - Fri 8:00 am to 4:30 pm US Central Time.
Does my print subscription include any digital app/online archive/website formatted
access?
A print subscription does include access to the digital edition of the magazine but it
does not include any access to paid content on the website.
Is there an Index of issues for my magazine?
Magazine index can be found here:
http://www.finehomebuilding.com/magazine-index
http://www.finewoodworking.com/magazine-index
http://www.threadsmagazine.com/magazine-index
Index for Fine Gardening currently not available.
How do I report a duplicate/missing/damaged issue?
If your issue arrived damaged or it has been several weeks after the magazine's cover date
and you have yet to receive it, we'll replace it. Just let us know by logging on to your account here
; under the Account Summary tab, click on the red 'Manage Subscription' button and select 'Report
Damaged/Missing Issue'.
You can also contact our Customer Service via email or call on Mon - Fri 8:00 am to 4:30 pm US Central Time.
Where can I purchase a copy of the magazine locally?
A current issue of Fine Woodworking , Fine Homebuilding, Threads or Fine Gardening magazine
is available at bookstores like Barnes and Noble, local drug stores, grocery stores and many
retail outlets.
How do I renew my print magazine subscription that is not on automatic renewal?
We mail or email renewal notices to you prior to the end of your subscription period to be
sure you have ample time to renew. You can renew your magazine subscription by completing and
returning the notice. You can also log into your account and renew.
How do I order a print subscription?
Ordering a print subscription to any of our four iconic magazines:Fine Woodworking,Fine Homebuilding,Fine Gardening, and Threads is simple, start by clicking on the subscribe
button on the homepage of each magazine.
Do you offer trial print subscriptions?
Yes, we do have a subscription offer that allows you to try the first issue of the
subscription. Upon ordering, you will be invoiced for the full term of the subscription. When we
receive your payment, the second issue of your subscription will be released and your subscription
will continue uninterrupted for the remaining issues. To sign up for a trial print subscription,
contact Customer Service 8:00 am to 4:30 pm US Central Time, and we can help you place a trial
print subscription order.
How do I order a gift subscription?
Ordering a gift subscription to any Taunton publication is simple. Either click the
subscribe button on the homepage (see links below) or contact Customer Service and we can help you
place a print subscription order.
FineGardening.com
FineHomebuilding.com
FineWoodworking.com
Threadsmagazine.com
How do I cancel a subscription?
If you would like to cancel your print subscription, log on to your account here .
Once logged in, locate the subscription you wish to cancel, select the 'Manage Subscription' box
on the right and then select 'Cancel'. Refunds for subscriptions are based on unserved issues.
Why have I been charged on my credit card?
A charge on your credit card statement that reads 'TTP-Taunton Publisher' would be for a
Taunton Press product. If you signed up for a print subscription online, you authorized us to
charge the card you provided to renew your subscription at the then current subscription rate,
until you tell us to stop. Toward the end of each term we send a reminder notice before your card
is charged and if there is ever a problem with your card, we'll simply send you a bill. Of course
you may change your automatic renewal status at any time by logging into your account and
clicking the red 'Manage Subscription' button next to your subscription listing and select 'Change
Auto-Renewal' and then select 'Stop My Auto Renewal'.
How do I update my credit card information?
Add or update your credit card information at any time by logging into your account and
clicking the red 'Manage Subscription' button next to your subscription listing and select 'Change
Credit Card'.
How do I turn off automatic renewal of my print subscription?
Change your automatic renewal status at any time by logging into your account and
clicking the red 'Manage Subscription' button next to your subscription listing and select 'Change
Auto-Renewal' and then select 'Stop My Auto Renewal'. Your subscription will then expire at the
end of the current term and will not auto renew.
Temporary Delivery Suspension
If you need to temporarily suspend the delivery of your magazine, contact Customer Servic3
during Monday through Friday from 8:00 am to 4:30 pm US Central Time.
ONLINE MEMBERSHIP
FineGardening.com - FineHomebuilding.com - GreenBuildingAdvisor.com - FineWoodworking.com - Threadsmagazine.com
What is included in my online membership?
As a member, you have:
- Unlimited access to the entire website, including thousands of technique and project videos
- Access to digital editions of the magazine issues included in your subscription
- How-to articles
- Tips You Can Use
How do I update my email address?
If you would like to add or update your email address, log on to your account here and select 'Add/Change My Email Address'. You can also contact Customer Service Mon - 8:00 am to 4:30 pm US Central Time, or email us
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Fine Gardening |
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Fine HomeBuilding |
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Fine Woodworking |
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Threads |
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Taunton Store |
What are your password requirements?
Passwords are case sensitive and must be 8-20 letters and/or numbers.
How do I reset my password?
When you click Log in at the top of the web page, there is a 'Forgot Password' or 'Request
New Password' link. Follow the instructions to reset your password.
Can I comment on articles online?
To post your comment, page down to the bottom of the article and log in to the site. You
must be logged in to your registered account to comment. If you have never created an account, you
will need to create an account to comment on an article.
How do I update my credit card information?
If you would like to update your credit card information, log on to your account here ,
click on the 'Manage Membership' red box next to your membership listing, select 'Change Credit
Card'.
How do I order a gift membership?
Gift memberships can be ordered by clicking the 'Gift a Membership' links on the member order pages on the website.
Can I upgrade my FineWoodworking membership?
Current Fine Woodworking members can upgrade their membership to Unlimited by visiting www.finewoodworking.com . Free
trial period does not apply.
Can I upgrade my Fine Homebuilding membership?
Current Fine Homebuilding members can upgrade their membership to All Access by visiting www.finehomebuilding.com . Free
trial period does not apply.
Can I upgrade my Threads Insider membership?
Current Threads Insider members can upgrade their membership to the new Insider, with new
benefits, by visiting
www.threadsmagazine.com . Free trial period does not apply.
How do I cancel my membership?
If you would like to cancel your membership, log on to your account here ,
click on the 'Manage Membership' red box next to your membership listing, and select 'Cancel'.
Refunds for annual memberships are based on unused months. Partial months are not refunded. For
monthly memberships, no new charges will be posted after cancellation.
Why have I been charged on my credit card?
A charge on your credit card statement that reads 'TTP-Taunton Publisher' would be for a
Taunton Press product. If you signed up for a membership online, you authorized us to charge the
card you provided to renew your membership at the then current rate, until you tell us to stop.
For annual members, toward the end of each term we send a reminder notice before your card is
charged.
DIGITAL SUBSCRIPTION (APP)
What is a digital subscription?
A digital subscription is an electronic version of the magazine that you can read on an
Apple or Android device after you have gone to iTunes or Google Play and acquired the App. It
includes all the features of a print magazine plus enhanced content. Print subscribers to any of
our magazine get access to digital editions of the magazine.
How do I gain access to the digital edition of my magazine on my Apple or Android Device?
Download our app from your app store. Taunton Apps are available for Apple and Android
devices.
What is my username/password to log into magazine app?
If you are a print magazine subscriber, you will need your email address and last name to
log into the app. If you are a digital magazine subscriber, use your email address and last name.
How do I reset my password?
When you click Log in at the top of the web page, there is a 'Forgot Password' or 'Request
New Password' link. Follow the instructions to reset your password.
What are your password requirements?
Passwords are case sensitive and must be 8-20 letters and/or numbers.
I have purchased a subscription through this app but I'm still being asked to pay for
issues.
Purchasing a subscription directly through this app (at the iTunes or Google Play store)
will make the most recent issue and any issues released within the time that your subscription
remains active available to you. Issues published before your subscription started, or after your
subscription expires will still need to be purchased.
Downloading issues of the magazine
If an issue is free or you have previously purchased it, you can tap the "Download" button
to save the edition to your device. Please be patient while issues are downloading. There will be
a bar to show the progress of your download, but these are large files and may take up to a few
minutes. You must be connected to Wi Fi to download an issue. Once downloaded, it can be viewed
offline.
Archiving issues of the magazine
On the shelf, if a magazine is saved on your device you will see an "Archive" button below
the cover image. Tapping this once will archive the issue, helping to free up space on your
device. Once archived, the issue will remain visible for you to download again at any time.
The application is using a lot of space on my device, how can I reduce this?
Each issue can be quite large. If a magazine issue is saved on your device you will see
an "Archive" button below the cover. Tapping this once will archive the issue, helping to free up
space on your device. Once archived, the issue will remain visible for you to download again at
any time.
The magazine download keeps freezing, how can I restart it?
When you start a magazine download, the process is then taken over by your device's
operating system. These downloads are usually very stable, but if you are having problems there
are a few things you can do to try to get it working properly:
- Connect the device to a Wi Fi connection, rather than trying to download over 3G, GPRS, etc.
- Connect the device to a power source
- Restart the device entirely - this will clear the download queue and you can start the process again from the beginning.
TAUNTON STORE
What is the shipping schedule, shipping charges, and delivery times for US customers?
We ship Monday through Friday with the exception of the national and company holidays. We
do not ship on the weekends.
For magazine subscriptions: No shipping charges apply when
ordering a magazine subscription. Delivery in the U.S. is usually three to four weeks, but
occasionally it may take more time for your first issue to arrive.
For the remainder of our
products, including books, videos, DVDs, slipcases and magazine back issues we provide the
following options:
UNITED STATES
Standard Delivery - Approximately 15-22 business days from date of order
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ITEM |
PER SHIPMENT |
PER ITEM |
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Book |
$3.50 |
plus $1.95 |
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Magazine Issue |
$3.50 |
plus $1.95+ (based on number of issues) |
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Video, Slipcase |
$3.50 |
plus $1.95 |
Book Sets: Shipping costs will be calculated and displayed in the shopping cart before payment is requested and the order is completed.
Faster Delivery - Orders must be placed by 11:00 AM ET to qualify. Delivery in 2 business days from date of order.
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ITEM |
PER SHIPMENT |
PER ITEM |
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Book |
$11.50 |
plus $1.95 |
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Magazine Issue |
$11.50 |
plus $1.95+ (based on number of issues) |
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Video, Slipcase |
$11.50 |
plus $1.95 |
Fastest Delivery - Orders must be placed by 11:00 AM ET to qualify. Delivery in 1 business day from date of order.
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ITEM |
PER SHIPMENT |
PER ITEM |
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Book |
$17.50 |
plus $1.95 |
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Magazine Issue |
$17.50 |
plus $1.95+ (based on number of issues) |
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Video, Slipcase |
$17.50 |
plus $1.95 |
What is the shipping schedule, shipping charges and delivery times for customers in
Canada?
We ship Monday through Friday with the exception of the national (U.S.) and company
holidays. We do not ship on the weekends.
For magazine subscriptions: No shipping charges
apply when ordering a magazine subscription. Delivery to Canada is usually four to six weeks, but
occasionally it may take more time for your first issue to arrive.
For the remainder of our
products, including books, videos, DVDs, slipcases, and magazine back issues, here are the
shipping charges and estimated delivery time:
Standard Delivery - Approximately 19-26 business days from date of order (please allow additional time for Customs clearance)
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ITEM |
PER SHIPMENT |
PER ITEM |
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Book |
$7.50 |
plus $4.95 |
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Magazine Issue |
$7.50 |
plus $1.95+ (based on number of issues) |
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Video, Slipcase, CD/DVD |
$7.50 |
plus $4.95 |
Book Sets: Shipping costs will be calculated and displayed in the shopping cart before payment is requested and the order is completed.
Fastest Delivery
Sorry, this delivery method is not available for Canadian orders.
What is the shipping schedule, shipping charges and delivery times for International
customers?
We ship Monday through Friday with the exception of the national (U.S.) and company
holidays. We do not ship on the weekends.
For magazine subscriptions: No shipping charges
apply when ordering a magazine subscription delivered through standard methods. International
delivery of subscriber copies is usually four to six weeks for the first issue to arrive, but
occasionally it may take more time.
For the remainder of our products, including books,
videos, DVDs, slipcases, and magazine back issues, here are the shipping charges and estimated
delivery time:
INTERNATIONAL
Standard Delivery - Approximately 26-32 business days from date of order (please allow additional time for Customs clearance)
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ITEM |
PER SHIPMENT |
PER ITEM |
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Book |
$7.50 |
plus $4.95 |
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Magazine Issue |
$7.50 |
plus $1.95+ (based on number of issues) |
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Video, Slipcase, CD/DVD |
$7.50 |
plus $4.95 |
Book Sets: Shipping costs will be calculated and displayed in the shopping cart before payment is requested and the order is completed.
Faster Delivery
We're sorry, this delivery method is not available for international orders.
How do I return an item?
If you are not completely satisfied with a Taunton product, you may return it at any time.
Please include the item and the original packing slip (if you have it) that contains your name and
account information.
If you choose to return the product via a method other than the United
States Postal Service, please ship the item and the original packing slip (if you have it) that
contains your name and account information to:
Taunton Direct returns
1419 West 5th Street
Wilton, IA 52778
Are my credit card transactions secure?
Please refer to our Privacy Policy.
Do you sell my email address?
Please refer to our Privacy Policy.