Reader's Digest

FAQs | We've Got Answers!

Account Information


To access your account, go to the login page. Click on the magazine image. There are 2 ways to log in; you can use your account number and postal code, or your name and complete mailing address as it appears on your magazine label.
To access your account, go to the login page. Click on the book image to the right. Create an account, using your email address and a password of your choice.
For Magazines, you can:
  • View your account summary
  • Update credit card information
  • Update address/email address
  • Update preferences
  • Report missing/damaged issues
  • Temporarily suspend delivery
  • Cancel your subscription
  • Make a payment
  • Give a gift
For Select Editions, you can:
  • View order history
  • Change login password
  • Update address/email address
  • Make a payment
It is located above your name and address on your mailing label and bill. The account number is preceded by 000's: Account Number Guide

Payments/Billing Information


If you didn't pay for your subscription with a credit card, you can expect to receive an invoice about two weeks after placing your order.
You bet! Login to your account here and click the payment button or the payment link on the left side.
For fastest mail processing, use the pre-addressed return envelope that comes with your billing statement. If the return envelope has been misplaced, write your account number on your check and send to:

Subscription Fulfillment Center
PO Box 970
Markham, ON L3P 0K2
Your last payment was most likely received after we printed your new invoice. You can confirm that we received your payment or check your balance by logging in to your account here.

Postal/Email Address Changes


To update your address information, log-in to your account here and click the "Update My Address" link on the left side.
To update your email address information, log-in to your account here and click the "Update My Email Address/Preferences" link on the left side.
To arrange a summer/winter change of address, log into your account here and click the "Update My Address" link on the left side. Then look for the option to change your address temporarily to define the change dates. . We ask you to let us know of your future change of address about 6 to 8 weeks before you are ready to move.

Subscription Information


You bet we do! We have a Continuing Renewal Privilege that gives our readers added convenience and the security of knowing their magazines will arrive without interruption. Under the terms of this offer, we will continue our readers' subscriptions each year until they tell us to stop, which they may do at any time. We write to current subscribers prior to the expiration of their subscription, informing them of the renewal under our Continuing Renewal Privilege service. We guarantee to cancel a subscription at any time upon request from the subscriber, and to issue the appropriate refund.
Your expiration date can be found on your address label. It is located below your address. Expiration
The first issue of any new subscription will take approximately 6 to 8 weeks after the order has been placed for service to begin. If more than two months have passed since your order date, click the following email address: customer.service@readersdigest.ca. to email us. The more complete information you provide, the better we can serve you.
There are either two accounts in your name or two accounts exist for your household. We will be happy to combine the two accounts into one and extend your magazine subscription accordingly. Click the following email address: customer.service@readersdigest.ca to email us, so that we can update our records. Be sure to provide both names or account numbers from the magazine labels.
We can extend your subscription or you can request a replacement of the issue that you missed. Log-in to your account and click the "Report Damaged/Missing Issue" link on the left side.
To purchase an issue of a magazine from the last year, click the following email address: customer.service@readersdigest.ca to request your issue(s) of the magazine. If available, each back issue can be purchased for $5 each (this includes shipping and handling).
We do not have the Large Print edition in Canada. However, if you care to subscribe to the U.S. Large Print Edition of Reader's Digest, you may click the following email address: customercare@rd.com to send us your request and our U.S. office will be happy to take your subscription of the large print edition.
To cancel your subscription, log-in to log-in to your account and click the "Cancel My Subscription" link on the left side. You can also email us customer.service@readersdigest.ca with your request.
Our mailings are prepared in advance so you may get 1 or 2 more issues before delivery of the magazine stops. You can verify that your order has been cancelled by logging into your account.

Product Information


If you would like to cancel enrollment in a reading series, you can email us at: customer.service@readersdigest.ca. Please include your complete name, address and account number, if known. You can also cancel by logging into your account here.
We guarantee your satisfaction. If for any reason you are not happy with your purchase, you may return it within thirty (30) days and your money will be refunded or the book will be replaced. If the book and addressing vehicle hasn't been opened simply write "return to sender" on the original package and drop it into your local mailbox. Or you may send the book to the address below, being sure to include your name, address and account number.

Reader's Digest
Book Services
2930 14th Avenue
Markham, ON L3R 5Z8

Digital /App Information


Access the iPad App FAQ for Reader's Digest magazine.

Contest/Sweepstakes Information

Important information regarding sweepstakes scams that misuse our company name or our brands:

We have heard from many customers over the past few years, regarding mailings and phone calls received, incorrectly stating they were a winner in our sweepstakes. We've compiled information that can be used, to help you determine if what you received is legitimate, or, as we've found in many cases, a scam.

Our sweepstakes and contests are always free to enter, and there is never any fee associated with winning. We will never request that you wire or pay any amount of money in order to claim a prize.

We will never send you a check to cover fees, taxes or costs. Scammers may send you a check, ask you to cash it and send them part of the money back to cover fees for winning a prize. This is a sure sign of a scam. You NEVER have to SEND IN MONEY to win money. We would never ask you to send us a money transfer card or a money order before sending your prize out.

We do NOT come to your home to award any prizes. If someone calls you and says they are coming to your home to award you the prize, be wary of a scam.

We do NOT ask people for personal information over the phone. If you receive a call requesting personal information such as bank account numbers, credit card numbers or social security numbers, be wary of a scam.

If you think you are the target or victim of a fraud, report it at once. Visit the Canadian anti-fraud Centre http://www.antifraudcentre-centreantifraude.ca for more information.

If you have any questions regarding authentic contests or sweepstakes material from our company, please contact us at customer.service@readersdigest.ca.

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