Frequently Asked Questions
View the expiration date of your subscription (also printed above your name on the label attached to your latest issue), e-mail us, or contact Customer Care at 1-800-825-2510 for further assistance.
Change your address online, by contacting Customer Care at 1-800-825-2510, by e-mail, or by mail at The New Yorker Customer Care, PO Box 37681, Boone, IA, 50037-0681. Include the information on the mailing label attached to your latest issue for expedited service.
Your first issue will arrive within three weeks once your order is received. You should receive each issue a week prior to the cover date. For subscribers outside of the United States, each issue may deliver up to two weeks after the cover date.
Check the most recent issue you should have received or report a delivery problem.
If you have questions or need further assistance, e-mail us or contact Customer Care at 1-800-825-2510 for further assistance.
We use your e-mail address to send you important messages from The New Yorker regarding your subscription. Check the e-mail address currently associated with your account, e-mail us, or contact Customer Care at 1-800-825-2510 for further assistance.
Update your username or password online or contact Customer Care at 1-800-825-2510 for further assistance.
Submit or check the status of a payment online, e-mail us, or contact Customer Care at 1-800-825-2510.
Please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive. If it's been more than two weeks, please check your last payment date. If you have questions or need further assistance, e-mail us or contact Customer Care at 1-800-825-2510.
You can renew your subscription online or by contacting Customer Care at 1-800-825-2510.
Send your comments, questions, and suggestions to The New Yorker, or contact Customer Care by e-mail or at 1-800-825-2510.
Cancel your subscription online, e-mail us, or contact Customer Care at 1-800-8252510 for further assistance. If you've canceled your subscription but are still receiving bills, we may still be processing your request, and you can disregard any additional notices.
Pause delivery of your subscription for up to a year online, e-mail us, or contact Customer Care at 1-800-825-2510.