Frequently asked questions

Below are a list of frequently asked questions. We hope this gets you the information you need. If not, feel free to contact us.
 
Where can I find my expiration date?
The expiration date of your subscription can be found on your magazine label above your name. For example, May 18, 2015 is represented as 18May15. You can also click here to view your expiration information. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I change my address?
Changing your address can be done easily online by clicking here. If you experience problems, you may contact us by mail at The New Yorker, Customer Service Department, PO Box 37681, Boone, IA, 50037-0681. Please include a copy of your mailing label that is attached to your magazine for better service. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
One of my New Yorker issues was never delivered.
What should I do?
The New Yorker is published 47 times a year and your first issue will arrive within 3 weeks after your order has been received. Thereafter, you should receive each issue a week prior to the cover date (for example, the May 10 issue will arrive around May 3). For subscribers outside of the United States, each issue may deliver up to two weeks after the cover date. You can check the most recent issues our records show that you should have received by clicking here.

If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition.

If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
Why must I enter my e-mail address?
For us to better serve you, we will ask for your email address from time to time. Providing us with your email address will allow you to receive important message from The New Yorker regarding your subscription. To check or provide us with your latest email address, please click here. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I make payments or check the status of a payment?
You can make a payment and/or check the status of a payment by clicking here. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
Why do I get billed after I have already sent payment?
If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than two weeks since you remitted payment, please click here to check your last payment date. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I renew my New Yorker subscription?
From time to time, you will receive a mailed notification regarding your subscription renewal. You can also renew online by clicking here. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I contact the editor of The New Yorker Magazine?
Send us your comments, questions, and suggestions by clicking here. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I cancel my subscription?
You can cancel your subscription by clicking here. If you canceled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please disregard them. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I temporarily suspend my subscription?
If you will be out of town for a while, or would like to temporarily stop your subscription for any reason, please contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
I have questions about The New Yorker Apps.
For questions about The New Yorker Apps, please click here.
The New Yorker Customer care
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Frequently asked questions

Below are a list of frequently asked questions. We hope this gets you the information you need. If not, feel free to contact us.
 
Where can I find my expiration date?
The expiration date of your subscription can be found on your magazine label above your name. For example, May 18, 2015 is represented as 18May15. You can also click here to view your expiration information. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I change my address?
Changing your address can be done easily online by clicking here. If you experience problems, you may contact us by mail at The New Yorker, Customer Service Department, PO Box 37681, Boone, IA, 50037-0681. Please include a copy of your mailing label that is attached to your magazine for better service. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
One of my New Yorker issues was never delivered.
What should I do?
The New Yorker is published 47 times a year and your first issue will arrive within 3 weeks after your order has been received. Thereafter, you should receive each issue a week prior to the cover date (for example, the May 10 issue will arrive around May 3). For subscribers outside of the United States, each issue may deliver up to two weeks after the cover date. You can check the most recent issues our records show that you should have received by clicking here.

If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition.

If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
Why must I enter my e-mail address?
For us to better serve you, we will ask for your email address from time to time. Providing us with your email address will allow you to receive important message from The New Yorker regarding your subscription. To check or provide us with your latest email address, please click here. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I make payments or check the status of a payment?
You can make a payment and/or check the status of a payment by clicking here. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
Why do I get billed after I have already sent payment?
If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than two weeks since you remitted payment, please click here to check your last payment date. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I renew my New Yorker subscription?
From time to time, you will receive a mailed notification regarding your subscription renewal. You can also renew online by clicking here. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I contact the editor of The New Yorker Magazine?
Send us your comments, questions, and suggestions by clicking here. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I cancel my subscription?
You can cancel your subscription by clicking here. If you canceled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please disregard them. If you have questions or need further assistance, contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
How can I temporarily suspend my subscription?
If you will be out of town for a while, or would like to temporarily stop your subscription for any reason, please contact The New Yorker Customer Service toll-free at 1-800-825-2510 or click here to email us.
I have questions about The New Yorker Apps.
For questions about The New Yorker Apps, please click here.