Frequently Asked Questions

Frequently Asked Questions

Where can I find my expiration date?

How can I change my address?

My Kraft food& family issue was never delivered. What should I do?

How can I make payments or check the status of a payment?

Why did I get a bill after I have already sent payment?

How can I cancel my subscription?

Where can I find my expiration date?
The expiration date of your subscription can be found on your magazine label above your name. For example, SPR10 is the Spring 2010 issue, SUM10 is the Summer 2010 issue. You can also click here to view your expiration information. If you have questions or need further assistance, contact Kraft food&family Customer Service toll-free at 1-800-521-4403 or click here to email us.
How can I change my address?
Changing your address can be done easily online by clicking here. If you experience problems, you may contact food&family Customer Service toll-free at 1-800-521-4403 or click here to email us.
My Kraft food& family issue was not delivered. What should I do?
Kraft food&family is published 4 times a year and your first issue will arrive in 8 - 10 weeks after you order. You can check what issue you should have received by clicking here. If you have questions or need further assistance, contact Kraft food&family Customer Service toll-free at 1-800-521-4403 or click here to email us.
How can I pay my bill or check the status of a payment?
You can make a payment and/or check the status of a payment by clicking here. If you have questions or need further assistance, contact Kraft food&family Customer Service toll-free at 1-800-521-4403 or click here to email us.
Why did I get a bill after I have already sent payment?
If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive, as they may have crossed in the mail. If it has been more than two weeks since you remitted payment, please click here to check your last payment date. If you have questions or need further assistance, contact Kraft food&family Customer Service toll-free at 1-800-521-4403 or click here to email us.
How can I cancel my subscription?
You can cancel your subscription by clicking here. If you canceled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please disregard them. If you have questions or need further assistance, contact Kraft food&family Customer Service toll-free at 1-800-521-4403 or click here to email us.

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