Frequently Asked Questions

Where can I find my expiration date?

How can I change my address?

One of my EBONY issues was never delivered. What should I do?

Why do I have to enter my e-mail address?

How do I make a payment?

Why did I receive a bill after I already sent a payment?

How can I cancel my subscription?

Where can I find my expiration date?

The month end expiration date of your subscription can be found on your magazine label above your name. You can also click here to view your expiration information. If you have questions or need further assistance, contact EBONY Customer Service by clicking the "Contact Customer Service" link in the menu.

How can I change my address?

Changing your address can be done easily online by clicking here. If you have questions or need further assistance, contact EBONY Customer Service by clicking the "Contact Customer Service" link in the menu.

One of my EBONY issues was never delivered. What should I do?

You can check the most recent issues our records show that you should have received by clicking on the "Report Damaged/Missing Issue" link in the menu. If you have questions or need further assistance, contact EBONY Customer Service by clicking the "Contact Customer Service" link.

Why do I have to enter my e-mail address?

For us to better serve you, we will ask for your e-mail address from time to time. Providing us with your e-mail address will allow you to receive important message from EBONY regarding your subscription. To check or provide us with your latest e-mail address, please click here. If you have questions or need further assistance, contact EBONY Customer Service by clicking the "Contact Customer Service" link in the menu.

How do I make a payment?

You currently have no payment due. If a payment is due, you will be prompted on the account summary page to make a payment on your account.

Why did I receive a bill after I already sent a payment?

Please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive. If it has been more than two weeks since you remitted payment, please click here to check your last payment date. If you have questions or need further assistance, contact EBONY Customer Service by clicking the "Contact Customer Service" link in the menu.

How can I cancel my subscription?

You can cancel you subscription by clicking here . If you have questions or need further assistance, contact EBONY Customer Service by clicking the "Contact Customer Service" link in the menu.