Frequently Asked Questions

Q - How many times a year is PC Gamer published?
A - PC Gamer is published 13 times per year. Throughout the year we may release additional special issues. These are available only on the newsstand and are not part of our subscription or renewal rates.

Q - I'm a first time subscriber. When will my first issue arrive?
A - If this is your first time subscribing to PC Gamer magazine, your first issue is shipped via US Mail at the periodicals rate and can take up to 4-6 weeks for delivery. Canadian residents, your first issue may take from 6-8 weeks for delivery.

Q: When does my subscription expire?
A: Please check your mailing label to find your subscription expiration date. Here's an example:

label

Q - My PC Gamer magazine arrived damaged. How can I receive a replacement issue?
A - If your recent issue of PC Gamer magazine arrived damaged, please login to Customer Care (by clicking on Account Summary from the available Service Options on this page). Once you are logged in, you may request a replacement by choosing the Report Damaged/Missing Issue option. Check the appropriate box and if the issue is available, your replacement will be shipped via USPS and may take up to 14 days to arrive. If we are out of stock we will extend your current subscription by 1 issue.

Q - Can I purchase back issues?
A - Of course. You may purchase back issues by visiting our webstore at http://shop.futureus.com or by phone (within US) at 1-800-865-7240. You must have a valid credit card for online and phone orders.

If you'd like to mail in your order and pay by check, please send the item name, issue date (if applicable) along with a check to the following address: Future US Store, PO BOX 6163, Harlan, IA 51593-1663. Please include your shipping/return address with your order. Orders will ship once your check has cleared. Future US is not responsible for illegible orders or lost orders and checks.

Q - How do I submit a change of address for my current subscription?
A - By logging into Customer Care from the Account Summary option on this page. You will be able to make any changes you wish to your current account or email address. If you are having trouble logging into your account, you may submit your request in writing to PCGcustserv@cdsfulfillment.com or call 1-800-898-7159

Q - How can I renew my subscription or pay my bill?
A - We offer 3 convenient ways to renew:

  1. Online: www.pcgamer.com/customerservice
  2. Over the phone: 1-800-898-7159
  3. Through the mail: PC Gamer Customer Service, PO Box 5852, Harlan, IA 51593-1352

Q: How can I contact PC Gamer about my subscription?
A: If your question is not answered here or if you need to contact us for any reason, please include in your inquiry your name and address exactly as it appears on your magazine label or invoice, and send it to:

PC Gamer Customer Service
P.O. Box 5852
Harlan, IA 51593-1352

Or by email at pcgcustserv@cdsfulfillment.com

When writing to us, please be sure to include your name, address and account number for faster service. Your account number is located on the top left corner of your mailing label.

Q: I have an editorial comment or question. Is there an email address I can use specially for this?
A: Sure. You can submit your questions or comments to the editors by sending them an email to letters@pcgamer.com.

NOTE: All customer service questions, such as inquiries about lost or missing issues, change of address, cancellations, or anything not directly related to the editorial content of the magazine MUST be sent to pcgcustserv@cdsfulfillment.com.

Q: I would like to write to one of the editors and/or writers at PC Gamer using good old-fashioned paper and envelopes. Is there a snail mail address for this?
A: Of course. For questions or comments relating only to editorial matters, you can send mail to us at:

PC Gamer
Customer Service
4000 Shoreline Court, Suite 400
South San Francisco, CA 94080

Q - How do I request permission to reprint the material found in PC Gamer?
A - Items appearing in PC Gamer are protected by federal copyright laws. Material may not be copied or reprinted from this publication without prior written authorization from the Editor.  To request permission to reprint material contained in this, or any Future US, Inc publication, please contact the publisher directly by mail at: Future US, Inc., 4000 Shoreline Court, Suite 400, South San Francisco, CA 94080. Phone: (650) 872-1642. Online: www.futureus.com.