Frequently Asked Questions

Q - How many times a year is Mac|Life published?
A - Mac|Life is published 12 times per year. Throughout the year we may release additional special issue Handbooks. These are available only on newsstand and are not part of our subscription rate.

Q - I'm a first time subscriber. When will my first issue arrive?
A - If this is your first time subscribing to Mac|Life your first issue is shipped via US Mail at the periodicals rate and can take up to 4-6 weeks for delivery. Canadian residents, your first issue may take from 6-8 weeks for delivery.

Q - I am a subscriber. How can I access my subscription account information?
A - You can access your subscription account by visiting: www.maclife.com/customerservice. Account number and expiration information can be found on your mailing label (see example below):

label

Q - My copy of Mac|Life arrived damaged. How can I receive a replacement issue?
A - If your recent issue arrived damaged, please login to Customer Care (by clicking on Account Summary from the available Service Options on this page). Once you are logged in, you may request a replacement by choosing the Report Damaged/Missing Issue option. Check the appropriate box and if the issue is available, your replacement will be shipped via USPSl and may take up to 14 days to arrive. If we are out of stock we will extend your current subscription by 1 issue.

Q - Can I purchase back issues?
A - Of course. You may purchase back issues by visiting our webstore at http://shop.futureus.com or by phone (within US) at 1-800-865-7240. You must have a valid credit card for online and phone orders.

If you'd like to mail in your order and pay by check, please send the item name, issue date (if applicable) along with a check to the following address: Future US Store, PO BOX 6163, Harlan, IA 51593-1663. Please include your shipping/return address with your order. Orders will ship once your check has cleared. Future US is not responsible for illegible orders or lost orders and checks.

Q - How do I submit a change of address for my current subscription?
A - By logging into Customer Care from the Account Summary option on this page. You will be able to make any changes you wish to your current account or email address. If you are having trouble logging into your account, you may submit your request in writing to MCDcustserv@cdsfulfillment.com or call 1-888-771-6222.

Q - How can I renew my subscription or pay my bill?
A - We offer 3 convenient ways to renew:

  1. Online: www.maclife.com/customerservice
  2. Over the phone: 1-888-771-6222
  3. Through the mail: Mac|Life Customer Service, PO Box 5852, Harlan, IA 51593-1352

Q - I have questions regarding a current or future subscription, who do I contact?
A - To contact customer service by traditional mail, please contact:

Mac|Life
Customer Care
PO Box 5852
Harlan, IA 51593-1352

Q - I have an editorial question or comment. How can I get my voice heard?
A - You may submit your questions or comments to Editorial by emailing: letters@maclife.com.

NOTE: This email address is ONLY for editorial questions or comments. Emails regarding subscription, newsstand, marketing, advertising or sales will not be addressed at this email address.

Q - I would like to send a question or editorial comment the old fashioned way (USPS). Is there a physical address I can use?
A - Yes. Please mail your letter to:

Mac|Life
c/o Customer Service Manager
4000 Shoreline Court, Suite 400
South San Francisco, CA 94080

Q - I am an advertiser and am interested in obtaining other internal email addresses for newsstand, marketing, etc. How do I accomplish this?
A - By visiting our parent publisher, Future US at: www.futureus.com.

Q - How do I request permission to reprint the material found in Mac|Life?
A - Items appearing in Mac|Life are protected by federal copyright laws. Material may not be copied or reprinted from this publication without prior written authorization from the Editor. To request permission to reprint material contained in this, or any Future US, Inc publication, please contact the publisher directly by mail at: Future US, Inc., 4000 Shoreline Court, Suite 400, South San Francisco, CA 94080. Phone: (650) 872-1642. Online: www.futureus.com.