HGTV Magazine Customer Service


You may be able to find answers by reviewing the most frequent help topics below.

Customer Service home                  HGTV Magazine home

Account status

Account status provides details about your subscription account, such as your name and mailing address, email address, start and expiration issues, last issue mailed, outstanding balances, payment and renewal reminders, and other notices. Login to view your account.

If you feel there is an error with the information found on your account status page, email us.

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Change of address

You can change your address easily online (after logging in). Have your magazine label handy for reference when accessing your account.

Note that your change of address must be received at least eight weeks prior to issue cover date in order to avoid missed issues. For example, if you are moving in September, your change of address must be received by early July, otherwise your September issue will be mailed to your old address.

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Change of email address

You can quickly and easily change your email address online (after logging in) so you won't miss any subscription notices and discounted offers via email.

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Safe and convenient bill payment is available online (after logging in) using your credit card. We accept Visa, Mastercard, American Express, Diner’s Club and Discover. Checks and money orders may be mailed to:

PO Box 6093
Harlan, IA 51593

If you're a new subscriber, your bill will arrive in approximately two weeks after we process your subscription order. Your prompt payment will ensure that your subscription continues without interruption.

Check your payment status online (after logging in). If you have already paid your bill, keep in mind that occasionally bills and payments cross in the mail. Please allow up to two weeks for your payment to be processed and applied to your account.

If you purchased your subscription through one of our authorized agents, payment should be made as directed in their billing notices.

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Renewing your subscription (after logging in) is just a click away. Your renewal order will be added to the end of your current subscription and your mailing label will reflect your new expiration date.

We will contact you well in advance of your subscription expiration date by mail or email so that you will not miss any future issues. If you feel that you have missed renewal notices or have recently moved, be sure to change your address .

You may request to renew your subscription by mailing your order to:

P.O. Box 6094
Harlan, IA 51593

Renewal orders should be received at least eight weeks prior to subscription expiration to ensure your magazine is delivered without interruption in service.

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Temporary delivery suspension

If you would like to temporarily stop your subscription for any reason, you can provide online the dates you want your service to be suspended and resumed.

Note that your request must be received at least eight weeks prior to the issue cover date you want your suspension to start. For example, if you want to suspend delivery starting with the June issue, your request must be received by early April.

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Switch to digital edition

Remaining issues in your paid print subscription may be transferred to the digital edition at no additional cost.

Log into your print subscription account to submit your transfer request . You will receive an email notification from HGTV requesting your preferred device and also providing instructions to access your first digital issue.

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Promotional offers sent by mail

Occasionally, we make our subscriber list available to companies that sell goods and services by mail that we believe would interest our readers. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. If you prefer to be excluded from such mailings, please send your current mailing label to:

Mail Preference Service
P.O. Box 37870
Boone, IA 50037

Or log into your account to send us your request online .

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Promotional offers sent by email

From time to time we may send you promotional materials on behalf of Hearst and/or other companies. If you prefer not to receive these email promotions, you may follow the unsubscribe instructions in the email or manage your preferences online (after logging in).

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Subscription email notices

Email is the most cost effective and convenient way for us to notify you with important announcements related to your subscription. To add/update your email address or to opt-in or opt-out of these notifications, click here (you may be prompted to log in your magazine subscriber account if you have not already done so).

If you would like to control what other types of editorial or promotional emails we send to you, click here.

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You may cancel your subscription online (after logging in), or write "cancel" on your invoice. A refund will be issued for all the remaining copies that haven't been mailed at the time of the cancellation. Please disregard any bills you may receive after cancelling your subscription, and accept any issues already in the mail with our compliments.

If you purchased your subscription via an agency, direct your refund request to the agent.

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Late or missed issues

HGTV is published 10 times a year. Your first issue will arrive 6 to 9 weeks after receipt of your subscription order. See schedule for delivery of subsequent issues below. Delivery to mailing addresses outside of the United States may take an additional two weeks for arrival.

If it doesn’t arrive by then, we may have an incorrect address on file or we may not have received your payment. Log into your account to verify if your name and address are correct before contacting us. Other factors that may cause a missed issue are:

  • A recent change of address
  • Your subscription has expired or has not yet started
  • Your payment has not yet been received
  • Postal delivery delays due to severe weather

If none of the above applies, report the missed issue online (after logging in). We will extend your subscription to compensate for the missed issue.

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Damaged issues

If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You may file a complaint with your post office by requesting a postal tracking or Electronic Publication Watch. If this is an isolated event, report a damaged issue online (after logging in). We will extend your subscription to compensate for the damaged issue.

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Duplicate issues

If you are receiving duplicate copies it is possible you have two active accounts. Please locate the account number on each issue mailing label and email us your request, including both account numbers and indicating which one you would like to retain. We will combine both subscriptions into one and extend service accordingly. Your new expiration date will appear on your magazine mailing label.

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Scent-free issues

You may request that your subscription issues are sent without any of the scent strips often used by fragrance advertisers. Log in to your account to send your request online.

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Continuous Service Guarantee

Our Continuous Service program takes all the hassle out of renewing your magazine subscription. It avoids service interruption by automatically renewing your subscription at the best available rate. The program terms were stated in your original order offer. You will receive a clearly marked annual reminder about 60 days before your credit card is charged or a bill is sent. If you choose not to renew, simply write "cancel" on your reminder and return it to us: no questions asked! Otherwise, your automatic renewal order will be entered and your credit card will be charged, or a bill will be issued. Your payment will guarantee uninterrupted service until the new expiration date of your renewed subscription, which will be printed on your magazine mailing label.

If you received a bill for your continuous service renewal, pay now (after logging in) to continue to enjoy your magazine without interruption.

If you prefer to receive traditional renewal notices instead of being enrolled in our Continuous Service program, you can change your Continuous Service option (after logging in) at any time.

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Print edition, pricing and how to order

Subscription rates offer at least 55% savings off our newsstand prices! HGTV is US$18.00 for one year in the U.S. Subscribe now to take advantage of this opportunity!

Alternatively, you may mail your order to:

P.O. Box 6000
Harlan, IA 51593

Sales tax will be charged where applicable. Canadian and International subscribers will be charged an additional $7 and $15, respectively, per year for shipping.

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Digital Edition, pricing and how to order

HGTV is digitally reimagined to suit your tablet, including all the editorial content and advertising found in the print version of the magazine. Learn about supported platforms and devices at

The standard subscription rate at digital newsstands is US$19.99 for one year or $1.99 per month (sales tax will be charged where applicable). However, you can save up to 70% with our introductory offer. Order today!

A print subscription does not ordinarily include free access to the digital edition. However, we may periodically promote limited-time offers for print subscriptions that include access to the digital edition for free or at a discounted price.

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Gift subscriptions

Placing your gift subscription order online for the print edition at great introductory rates is fast and easy. Or, mail your order to:

P.O. Box 6000
Harlan, IA 51593

Sales tax will be charged where applicable. Canadian and International subscribers will be charged an additional $7 and $15, respectively, per year for shipping.

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Magazine frequency & delivery

HGTV is published 10 times a year and is on sale at newsstands generally three weeks prior to the issue cover date. For example, the November issue goes on sale by early to mid-October.

For new subscriptions, your first issue should arrive within 6 to 9 weeks after receipt of your order. For delivery outside the United States, please allow an additional two weeks for issue arrival.

If you have not received your issue by the date indicated below, please login to your account to report your missed copy, or email us.

  Jan/Feb 01/23/15
  Mar 02/27/15
  Apr 03/27/15
  May 04/24/15
  Jun 05/29/15
  Jul/Aug 07/03/15
  Sep 08/21/15
  Oct 09/25/15
  Nov 10/30/15
  Dec 12/04/15

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Back issues

Back issue copies of the print edition of HGTV are no longer available for sale.

However, you may purchase copies of current and previous digital issues of HGTV at the App Store, or from Zinio supports iOS, Android, PC/MAC and Windows 8 devices using the Zinio app.

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Premiums/Free gifts

If your subscription offer includes a free gift and states that shipment of the gift is subject to payment of your order, your gift is usually mailed four to six weeks after payment is received. If you have already sent your payment, check your account to see if the payment has been received. If you would like to pay with your credit card, you can do so securely online.

If your free gift does not require payment, please allow four to six weeks for delivery after receipt of your order.

If we are out of stock, we will gladly send you a gift that is of equal or greater value.

Downloadable premiums are only offered to those subscribers who have paid in full. If your subscription order included a free dowloadable premium and you cannot retrieve it after we received your payment, email us.

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Online Security

It is quick, easy and safe to place orders and conduct bill payment transactions online. Hearst Magazines uses Secure Socket Layer (SSL) technology for all online transactions. SSL encrypts your personal information such as name, address and credit card number in an effort to prevent unauthorized access of this information during the transmission of your online order. You can confirm this by checking that the web address on the page that asks for your credit card information begins with "https:" instead of "http:" Other ways to tell whether a web site uses security software: Your browser displays the icon of a locked padlock or unbroken key at the bottom of the screen or status bar.

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Permissions and article reprints

HGTV is fully protected by copyright and nothing that appears in it may be reprinted wholly or in part without permission. For inquiries on reprints, you can contact us in writing at our editorial offices.

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About Hearst Magazines

Hearst Magazines, a unit of Hearst Corporation, is one of the world's largest publishers of monthly magazines, with 21 U.S. titles and more than 300 international editions. Hearst Magazines Digital Media, dedicated to creating and implementing Hearst Magazines' digital strategy, has more than 28 websites and 10 mobile sites for brands such as Cosmopolitan, Popular Mechanics, ELLE, ELLE DÉCOR, Esquire, Good Housekeeping, Marie Claire and Seventeen, as well as digital-only sites such as, a food site in partnership with MSN;;; and Hearst Magazines has published more than 85 applications and digital editions for the iPad, iPhone and iPod Touch, as well as the Droid platform. In addition, the company includes iCrossing, a global digital marketing agency.

View a complete list of all U.S. magazines offered.

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Unable to access account information

It is important that you enter your name and address exactly as they appear on your mailing label. Be sure you have not typed the letter "O" instead of the number "0" (zero) or the letter "L" instead of the number "1" (one).

International subscribers may have difficulty accessing their account this way due to the variety of formats that foreign addresses may be stored in our database. Refer to your magazine mailing label and use your account number (the ten-digit number located on the second line right after the letters HGT) to login. Your account number can also be found on all your renewal notices.

If you are still unable to locate your account, email us for assistance. We will verify your account number for future reference.

Mailing label

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You may not be able to renew your subscription online if either:

a) You are enrolled in our Continuous Service program, or
b) We have not received payment for your current subscription.

Our Continuous Service program is designed to avoid interruption in service by guaranteeing that subscribers do not miss an issue. You will receive a clearly marked annual reminder about 60 days before your credit card is charged or a bill is sent. If you choose not to renew, simply write "cancel" on your reminder and return it to us. Otherwise, your automatic renewal order will be entered and your credit card will be charged or a bill issued.

If you have received an invoice, you can conveniently pay your bill online (after logging in).

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Cannot accept online payment

We may be unable to process your online payment if you subscribed through an agent, in which case the agent will handle your billing matters. Please submit your payment as instructed on the agency's invoice or contact the agent directly for more information.

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Contact the Editor

We love hearing from you! If you have comments or inquiries about our features and editorial content, write to the editors at:

Editorial Offices
320 West 57th St.
5th Floor
New York, NY 10019.

Or send an email to

Note: editors can not help you with your subscription. Please refer to the help topics on this page or visit our subscription customer service center for assistance.

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Advertising information

For media kit and contact information to advertise in HGTV, click here.

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Sweepstakes subscription orders

Hearst Magazines often promotes exciting sweepstakes on their websites. Although no purchase is necessary to enter or win, we hope that if you did submit an order with your entry, you enjoy many hours reading HGTV magazine. However, if you accidentally submitted a subscription order while entering a sweepstakes and wish to cancel, allow 24 hours for your order to apply to our system before submitting your cancellation. The Account Summary page will indicate if your order has applied.

Log into your account (you can use the email address/zip code or name/mailing address option if you don't have your account number yet) and if your sweepstakes order has applied, choose "Cancel Subscription" from the menu options on the left side of the screen. You will be instructed how to cancel your most recent order. A confirmation page will be displayed to confirm your cancellation. Regardless of your decision, your sweepstakes entry will be retained.

Disregard any electronic or paper bills you may receive, as they were probably issued prior to your cancellation taking effect.

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Contact Customer Service

You may write to us at:

P.O. Box 6000
Harlan, IA 51593

Or email us.

We will do our best to help! Be sure to provide detailed information about your account and problem so that Customer Service can best assist you.

Or return to the magazine customer service home page

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