Airbnb Magazine Magazine Customer Service
 

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You may be able to find answers by reviewing the most frequent help topics below.

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Account status

Account status provides details about your subscription account, such as your name and mailing address, email address, start and expiration issues, last issue mailed, outstanding balances, payment and renewal reminders, and other notices. Login to view your account.

If you feel there is an error with the information found on your account status page, email us.

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Change of address

You can change your address easily online (after logging in). Have your magazine label handy for reference when accessing your account.

Note that your change of address must be received at least eight weeks prior to issue cover date in order to avoid missed issues. For example, if you are moving in September, your change of address must be received by early July, otherwise your September issue will be mailed to your old address.

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Change of email address

You can quickly and easily change your email address online (after logging in) so you won't miss any subscription notices and discounted offers via email.

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Billing/Payments

Safe and convenient bill payment is available online (after logging in) using your credit card. We accept Visa, Mastercard, American Express, Diner’s Club and Discover. Checks and money orders may be mailed to:

Airbnb Magazine
PO Box 6093
Harlan, IA 51593

If you're a new subscriber, your bill will arrive in approximately two weeks after we process your subscription order. Your prompt payment will ensure that your subscription continues without interruption.

Check your payment status online (after logging in). If you have already paid your bill, keep in mind that occasionally bills and payments cross in the mail. Please allow up to two weeks for your payment to be processed and applied to your account.

If you purchased your subscription through one of our authorized agents, payment should be made as directed in their billing notices.

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Renewals

Renewing your subscription (after logging in) is just a click away. Your renewal order will be added to the end of your current subscription and your mailing label will reflect your new expiration date.

We will contact you well in advance of your subscription expiration date by mail or email so that you will not miss any future issues. If you feel that you have missed renewal notices or have recently moved, be sure to change your address .

You may request to renew your subscription by mailing your order to:

Airbnb Magazine
P.O. Box 6094
Harlan, IA 51593

Renewal orders should be received at least eight weeks prior to subscription expiration to ensure your magazine is delivered without interruption in service.

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Contact Customer Service

You may write to us at:

Airbnb Magazine
P.O. Box 6000
Harlan, IA 51593

Or email us. Or call: 888-768-6247.

We will do our best to help! Be sure to provide detailed information about your account and problem so that Customer Service can best assist you.

Or return to the magazine customer service home page

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Temporary delivery suspension

If you would like to temporarily stop your subscription for any reason, you can provide online the dates you want your service to be suspended and resumed.

Note that your request must be received at least eight weeks prior to the issue cover date you want your suspension to start. For example, if you want to suspend delivery starting with the June issue, your request must be received by early April.

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Promotional offers sent by mail

Occasionally, we make our subscriber list available to companies that sell goods and services by mail that we believe would interest our readers. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. If you prefer to be excluded from such mailings, please send your current mailing label to:

Airbnb Magazine
Mail Preference Service
P.O. Box 6000
Harlan, IA 51593

Or log into your account to send us your request online .

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Promotional offers sent by email

From time to time we may send you promotional materials on behalf of Hearst and/or other companies. If you prefer not to receive these email promotions, you may follow the unsubscribe instructions in the email or manage your preferences online (after logging in).

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Subscription email notices

Email is the most cost effective and convenient way for us to notify you with important announcements related to your subscription. To add/update your email address or to opt-in or opt-out of these notifications, click here (you may be prompted to log in your magazine subscriber account if you have not already done so).

If you would like to control what other types of editorial or promotional emails we send to you, click here.

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Cancellation

You may cancel your subscription online (after logging in), or write "cancel" on your invoice. A refund will be issued for all the remaining copies that haven't been mailed at the time of the cancellation. Please disregard any bills you may receive after cancelling your subscription, and accept any issues already in the mail with our compliments.

If you purchased your subscription via an agency, direct your refund request to the agent.

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Late or missed issues

Airbnb Magazine is published 6 times a year. Your first issue will arrive 4 to 6 weeks after receipt of your subscription order. Delivery to mailing addresses outside of the United States may take an additional two weeks for arrival.

If your first issue does not arrive after 4 to 6 weeks, we may have an incorrect address on file or we may not have received your payment. Log into your account to verify if your name and address are correct before contacting us. Other factors that may cause a missed issue are:

  • A recent change of address
  • Your subscription has expired or has not yet started
  • Your payment has not yet been received
  • Postal delivery delays due to severe weather

If none of the above applies, report the missed issue online (after logging in). We will extend your subscription to compensate for the missed issue.

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Damaged issues

If your issue frequently arrives damaged and your mailbox is sufficiently sized, check with the post office to determine that your magazine arrives there in good condition. You may file a complaint with your post office by requesting a postal tracking or Electronic Publication Watch. If this is an isolated event, report a damaged issue online (after logging in). We will extend your subscription to compensate for the damaged issue.

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Duplicate issues

If you are receiving duplicate copies it is possible you have two active accounts. Please locate the account number on each issue mailing label and email us your request, including both account numbers and indicating which one you would like to retain. We will combine both subscriptions into one and extend service accordingly. Your new expiration date will appear on your magazine mailing label.

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Scent-free issues

Airbnb Magazine does not currently offer an option to mail subscription copies without fragrance strips.

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Continuous Service Guarantee

Our Continuous Service program takes all the hassle out of renewing your magazine subscription. It avoids service interruption by automatically renewing your subscription at the best available rate. The program terms were stated in your original order offer. You will receive a clearly marked annual reminder about 60 days before your credit card is charged or a bill is sent. If you choose not to renew, simply write "cancel" on your reminder and return it to us: no questions asked! Otherwise, your automatic renewal order will be entered and your credit card will be charged, or a bill will be issued. Your payment will guarantee uninterrupted service until the new expiration date of your renewed subscription, which will be printed on your magazine mailing label.

If you received a bill for your continuous service renewal, pay now (after logging in) to continue to enjoy your magazine without interruption.

If you prefer to receive traditional renewal notices instead of being enrolled in our Continuous Service program, you can change your Continuous Service option (after logging in) at any time.

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Print edition, pricing, and how to order

Subscription rates offer at least 60% savings off our newsstand prices! Airbnb Magazine is 6 issues for US$18.00. Subscribe now to take advantage of this opportunity!

Alternatively, you may mail your order to:

Airbnb Magazine
P.O. Box 6000
Harlan, IA 51593

Sales tax will be charged where applicable. Canadian and International subscribers will be charged an additional $7 and $21, respectively, per year for shipping.

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Editorial content

Airbnb Magazine is the perfect lens for readers to discover the world, a travel lifestyle magazine for people who seek rich, shared experiences. It will help you to ensure your trip surpasses your expectations, emotionally, physically and spiritually.

A brand new guide to modern adventure, Airbnb Magazine won't simply show you the hottest thing, or a generic, prepackaged experience. It will leverage the knowledge of Airbnb hosts and community members, along with consumer insights derived from searches on the site, to bring you ideas, inspiration and clearly communicated service you won't see anyplace else.

Find the Premiere issue on sale on May 23 at major retailer chains, supermarkets drugstores, and bookstores!

Editorial features

Four feature sections anchor Airbnb Magazine's content:

  • The Local: An insider's look at how to eat, play and shop around the world
  • Stay: Featuring Airbnb properties, tips and hacks for making anywhere feel like home
  • Roam: Destinations and stories to help readers dream up their next journey
  • Belong: Spotlighting true-life adventures

Plus, Not Yet Trending profiles a location that has recently spiked in popularity according to Airbnb data.

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Magazine frequency & delivery

Airbnb Magazine 's cover price is $5.99 an issue and it publishes 6 times a year.

If you have not received your issue by the date indicated below, please login to your account to report your missed copy (after logging in), or email us.

  2019 ISSUES DELIVERED BY
  Feb/Mar 01/13/19
  Apr/May 03/21/19
  Jun/Jul 05/23/19
  Aug/Sep 07/25/19
  Oct/Nov 09/19/19
  Dec/Jan 11/21/19

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Back issues

Back issue copies of the print edition of Airbnb Magazine are not available for sale.

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Online Security

It is quick, easy and safe to place orders and conduct bill payment transactions online. Hearst Magazines uses Secure Socket Layer (SSL) technology for all online transactions. SSL encrypts your personal information such as name, address and credit card number in an effort to prevent unauthorized access of this information during the transmission of your online order. You can confirm this by checking that the web address on the page that asks for your credit card information begins with "https:" instead of "http:" Other ways to tell whether a web site uses security software: Your browser displays the icon of a locked padlock or unbroken key at the bottom of the screen or status bar.

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Permissions and article reprints

Airbnb Magazine is fully protected by copyright and nothing that appears in it may be reprinted wholly or in part without permission. For inquiries on reprints, you can contact us in writing at our editorial offices.

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About Hearst Magazines

Hearst Magazines, a unit of Hearst Corporation, is one of the world's largest publishers of monthly magazines, with 22 U.S. titles and more than 300 international editions. Hearst Magazines Digital Media, dedicated to creating and implementing Hearst Magazines' digital strategy, has more than 28 websites and 10 mobile sites for brands such as Cosmopolitan, Popular Mechanics, ELLE, ELLE DÉCOR, Esquire, Good Housekeeping, Marie Claire and Seventeen, as well as digital-only sites such as Delish.com, a food site in partnership with MSN; TheDailyGreen.com; MisQuinceMag.com; and RealBeauty.com. Hearst Magazines has published more than 85 applications and digital editions for the iPad, iPhone and iPod Touch, as well as the Droid platform. In addition, the company includes iCrossing, a global digital marketing agency.

View a complete list of all U.S. magazines offered.

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Unable to access account information

It is important that you enter your name and address exactly as they appear on your mailing label. Be sure you have not typed the letter "O" instead of the number "0" (zero) or the letter "L" instead of the number "1" (one).

International subscribers may have difficulty accessing their account this way due to the variety of formats that foreign addresses may be stored in our database. Refer to your magazine mailing label and use your account number (the ten-digit number located on the second line right after the letters ABB) to login. Your account number can also be found on all your renewal notices.

If you are still unable to locate your account, for assistance. We will verify your account number for future reference.

Mailing label

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Unable to submit renewal online

You may not be able to renew your subscription online if either:

a) You are enrolled in our Continuous Service program, or
b) We have not received payment for your current subscription.

Our Continuous Service program is designed to avoid interruption in service by guaranteeing that subscribers do not miss an issue. You will receive a clearly marked annual reminder about 60 days before your credit card is charged or a bill is sent. If you choose not to renew, simply write "cancel" on your reminder and return it to us. Otherwise, your automatic renewal order will be entered and your credit card will be charged or a bill issued.

If you have received an invoice, you can conveniently pay your bill online (after logging in).

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Unable to submit payment online

We may be unable to process your online payment if you subscribed through an agent, in which case the agent will handle your billing matters. Please submit your payment as instructed on the agency's invoice or contact the agent directly for more information.

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Contact the Editor

We love hearing from you! If you have comments or inquiries about our features and editorial content, or would like to submit an experience to be featured in the magazine, write to the editors at:

Airbnb Magazine
Editorial Offices
300 West 57th St.
New York, NY 10019.

Or send an email to hello@airbnbmag.com.

Note: editors can not help you with your subscription. Please refer to the help topics on this page or visit our subscription customer service center for assistance.

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Sweepstakes subscription orders

Hearst Magazines often promotes exciting sweepstakes on their websites. Although no purchase is necessary to enter or win, we hope that if you did submit an order with your entry, you enjoy many hours reading Airbnb Magazine magazine. However, if you accidentally submitted a subscription order while entering a sweepstakes and wish to cancel, allow 24 hours for your order to apply to our system before submitting your cancellation. The Account Summary page will indicate if your order has applied.

Log into your account (you can use the email address/zip code or name/mailing address option if you don't have your account number yet) and if your sweepstakes order has applied, choose "Cancel Subscription" from the menu options on the left side of the screen. You will be instructed how to cancel your most recent order. A confirmation page will be displayed to confirm your cancellation. Regardless of your decision, your sweepstakes entry will be retained.

Disregard any electronic or paper bills you may receive, as they were probably issued prior to your cancellation taking effect.

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