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Frequently Asked Questions

iPad™ App Questions

I already have a subscription to Inc. Magazine. Does it include access to the iPad edition?

I'm a subscriber. How do I get my free issues of the iPad edition?

I entered my subscription information, but nothing is happening or I am getting an error message.

I am not a subscriber. I have questions about a subscription or single copy purchased within the app.

How do I get the Inc. Magazine iPad app?

What do I get with the Inc. Magazine iPad app?

What editorial content is included in the Inc. Magazine iPad edition?

How am I notified when the latest issue is available to download?

Can I share issues I purchased from my iPad app with a friend?

Can I subscribe to the iPad edition of Inc. Magazine without buying a subscription?

Can I subscribe to both the print and iPad editions of Inc. Magazine?

How much does the Inc. Magazine iPad app cost?

How are app only subscriptions renewed?

How do I cancel my app only subscription?

I have a question that wasn't addressed in the FAQ. How can I reach someone?

Subscription Questions

Where can I find my expiration date?

How can I change my address?

One of my Inc. Digital issues was never delivered. What should I do?

Why do I have to enter my e-mail address?

How do I make a payment?

Why did I receive a bill after I already sent a payment?

How can I cancel my subscription?

iPad™ App Questions

I'm a subscriber. How do I get my free issues of the iPad edition?

Access to the Inc. Magazine iPad app is available in three easy steps:
1. Download the free Inc. Magazine app from the Apple App Store.
www.inc.com/tablet
2. Inside the app, tap the blue button that says "Print Subscriber?"
3. Use your mailing address or your account number, and follow the instructions.

If you would like your new issues to download automatically, please go into your Settings, click on the Store tab, and turn on Automatic Downloads. You'll receive an alert as each new issue becomes available.

I entered my subscription information, but nothing is happening or I am getting an error message.

Be sure that you completed both Steps 1 and 2 and tapped the Submit button.

If it still is not working, we are eager to help. Please email your account details to care@inc.com to reach our app Customer Care Representatives.

I am not a subscriber. I have questions about a subscription or single copy purchased within the app.

Please send any in-app purchase questions to care@inc.com. To help us better diagnose any issues please include the version number, the date of download, and if possible, screenshots.

How do I get the Inc. Magazine iPad app?

You can download the app on your iPad from the App Store or from iTunes at www.inc.com/tablet.

What do I get with the Inc. Magazine iPad app?

The app allows you to download and view issues of Inc. Magazine's exciting iPad edition. You can also purchase single issues or subscriptions from within the app.

What editorial content is included in the Inc. Magazine iPad edition?

The iPad edition contains virtually everything in the print magazine, from cover to cover, plus some extras like audio, video, slide shows, and multimedia.

The app only contains issues from February 2012 forward. Archival issues are not available at this time.

How am I notified when the latest issue is available to download?

When you open the Inc. Magazine app, it will tell you if there is a new issue ready for download. You can also get update notices from the App Store when new issues are available.

Can I subscribe to the iPad edition of Inc. Magazine without buying a subscription?

Yes. We're pleased to offer iPad-only subscriptions for $12.99 for a year.

How much does the Inc. Magazine iPad app cost?

The app itself is free. Once you have it, there is some content available for download at no cost, and you can either purchase single issues for $4.99 or set up a money-saving subscription ($12.99 for a year) to download issues as they become available. The iPad edition is free for current subscribers.

How are app only subscriptions renewed?

If you buy a subscription through the App Store or your iTunes account, your subscription with Apple will automatically renew until you cancel it. Here is a link to more information from the App Store: http://support.apple.com/kb/ht4098

How do I cancel my app only subscription?

Your subscription will automatically renew until you cancel it through your iTunes account. If you'd like to turn off auto-renew, you can do so by changing your settings in iTunes. Here is a link to more information from the App Store: http://support.apple.com/kb/ht4098

I have a question that wasn't addressed in the FAQ. How can I reach someone?

Please send any in-app purchase questions to care@inc.com. To help us better diagnose any issues please include the version number, the date of download and screen shots if possible. We will do our best to respond within 48 hours.

Subscription Questions

Where can I find my expiration date?

The month end expiration date of your subscription can be found on your magazine label above your name. You can also click here to log in and to view your expiration information. If you have questions or need further assistance after logging in, contact Inc. Digital Customer Service by clicking the "Contact Customer Service" link in the menu.

How can I change my address?

Changing your address can be done easily online. Click here to log in and to update your address now. If you have questions or need further assistance after logging in, contact Inc. Digital Customer Service by clicking the "Contact Customer Service" link in the menu.

Why do I have to enter my e-mail address?

For us to better serve you, we will ask for your email address from time to time. Providing us with your email address will allow you to receive important message from Inc. Digital regarding your subscription. To check or provide us with your latest email address, please click here. You'll be asked to log in and then you may submit your request. If you have questions or need further assistance after logging in, contact Inc. Digital Customer Service by clicking the "Contact Customer Service" link in the menu.

How do I make a payment?

You may click here to log in and to view your account status. If a payment is due, you will be prompted to make a payment on your account. If you have questions or need further assistance after logging in, contact Inc. Digital Customer Service by clicking the "Contact Customer Service" link in the menu.

Why did I receive a bill after I already sent a payment?

Please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive. If it has been more than two weeks since you remitted payment, please click here to log in and to check your last payment date. If you have questions or need further assistance after logging in, contact Inc. Digital Customer Service by clicking the "Contact Customer Service" link in the menu.

How can I renew my Inc. Digital subscription?

It's easy to renew your subscription online. Click here to login then click on the "Renew My Subscription" link in the menu. If you have questions or need further assistance after logging in, contact Inc. Digital Customer Service by clicking the "Contact Customer Service" link.

How can I cancel my subscription?

You can cancel your subscription by clicking here. You'll be asked to log in and then you may submit your request. If you have questions or need further assistance after logging in, contact Inc. Digital Customer Service by clicking the "Contact Customer Service" link in the menu.